Account Manager

2 weeks ago

Tallinn, Harjumaa, Estonia S Full time €30,000 - €60,000 per year

Account Manager

Location:
Remote-friendly.

Start Date:
As soon as possible

About Us

At
S.Lab
, we're on a mission to replace plastic with sustainable packaging made from agricultural waste & mycelium. We've developed a unique biodegradable material, opened our own production line in Spain and are now scaling across Europe. We're looking for an
Account Manager
to help us manage customers' orders and requests, bring innovation to more clients, and make eco-packaging the industry standard.

About the Role

As an
Account Manager
, you will be responsible for owning the
client journey from first contact to long-term relationship
and supporting both
product development
and
commercial operations
.

You'll work closely with our production, operations and marketing teams to
ensure clients are not only satisfied but excited
to work with us.

Who We're Looking For

  • Experience in account management or sales
    (1-3 years), preferably in the
    packaging, FMCG or sustainability sectors
  • Excellent
    written and verbal English
    (C1 level or higher)
  • Great
    communication skills
  • Experience of working with
    Pipedrive CRM, Snovio, Reply, Figma
    or similar tools.
  • Passion for
    sustainability and innovation
  • A big plus: experience in
    eco-packaging, bio-materials or circular economy

Key Responsibilities

  • Serve as the main point of contacts with the potential and existing customers: coordiante sales processes, respond to the inbound requests and provide guidance to the potential customers
  • Build and maintain strong customer relationships while identifying upselling/cross-selling opportunities and managing contract renewals and negotiations.
  • Gather and analyze client requirements and then prepare visuals and proposals
  • Coordinate with internal departments (prototyping, manufacturing, operations) to ensure timely delivery of products and monitor progress to keep everyone updated
  • Develop and execute account strategies to meet revenue targets, track performance through KPIs and metrics and provide regular updates and reports to both clients and manager
  • CRM management
  • Oversee budgets, invoices and payments related to accounts
  • Collaborate on the development and optimisation of the web store to align with sales strategy and clients' needs
  • Define product offerings, pricing and value propositions presented in our web store

What We Offer

  • Be part of a
    mission-driven, fast-growing startup
  • Work with
    an international and passionate team as well as closely with CEO
  • Flexible remote work and
    ownership of your role
  • Competitive compensation, depending on experience
  • A chance to directly impact the shift to
    sustainable materials
  • Coaching and training programs from leading world accelerators

How to Apply

If you're ready to lead client management at S.Lab, creating real impact, we'd love to hear from you.

  • Please send us your
    CV
    to: -

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